We regret that once purchased, tickets cannot be refunded or exchanged – this does not affect your statutory rights.
We are unable to replace lost / stolen tickets. Please treat them like cash and keep them in a safe place.
We will endeavour to do our best to notify you of any cancelled / rescheduled events. We will do so via phone / email / social media / website announcements. However, it is your responsibility to ascertain whether an event has been cancelled / rescheduled.
If an event for which you have purchased tickets for has been cancelled you will be refunded the Sale Price of your tickets. (Booking and Order Processing Fees are non-refundable.)
If an event for which you have purchased tickets for has been rescheduled, your tickets will be valid for the new date. If the new date does not suit you, you may apply for a refund. You will be refunded the Sale Price of your tickets. (Booking and Order Processing Fees are non-refundable.)
In order to receive a refund, tickets must be returned, intact, to the Box Office.
Refunds can only be processed via the method used for the original transaction. If tickets were purchased with cash, you will receive a cash refund. If tickets were purchased with a card, you will receive a refund to the card used for the original transaction. We do not store card details, therefore if you are receiving your refund over the phone, we will ask you for these details.
Neither our ticketing partner or ourselves store financial details, therefore, in order to process your refund we will ask you for your banking details.
You should expect to receive your electronic refund within a maximum of 21 days of the date of the cancelled event; however in most cases this timeframe will be shorter.
All refund requests must be made in writing to firstname.lastname@example.org